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Hardship Application



We understand that sometimes life events such as illness, unemployment or relationship breakdown can lead to difficulty in making repayments.


If you are not able to make your regular loan repayments we're here to offer you help. This could be for a credit card, personal loan or car loan.


How to apply:

  • Online
  • Over the phone - Call 1800 220 718 Mon - Fri 8am to 5pm AEST.

What information you will need before you begin:

  • Income: Payslip/benefit details
  • Liabilities: Credit card & loan balance details
  • Living Expenses: Groceries/utility bills/insurances etc.
  • Your Account Numbers

We strongly recommend you have this information at hand prior to commencing to ensure you are able to complete the full application. Please be aware that we may not be able to proceed with your hardship application if we receive an incomplete application.


Simply input your account number below and click on Next to start filling in your online hardship application.



Credit Cards: Credit facility provided by Latitude Finance Australia ABN 42 008 583 588. Australian Credit Licence number 392145.
Personal Loans: Credit facility provided by Latitude Personal Finance Pty Ltd 54 008 443 810. Australian Credit Licence number 392163.
Motor Loans: Credit facility provided by Latitude Automotive Financial Services 80 004 187 419, trading as Latitude Financial Service. Australian Credit Licence number 392178.
Coles Credit Cards: Credit facility provided by Wesfarmers Pty Ltd ABN 58 601 282 455, Australian Credit License number 470916. Latitude Financial Services Australia Holdings Pty Ltd (ABN 46 603 161 100) is the authorised Credit Representative of Wesfarmers Finance